Types of Information Collected
Casa del Mar collects information about our guests and website visitors so that we can provide a memorable guest experience. Information may be collected as part of: (i) Fulfilling reservation or information requests (ii) Purchasing products (iii) Submitting a job application (iv) Responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavour to collect information only with your knowledge and with your permission if necessary. The types of information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests. Casa del Mar may also collect non-personal information about you, such as your use of our websites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.
Collection & Use
Casa del Mar collects information via visitors while using our websites, products and services. Some of the primary purposes for which information is collected are as follows: – Providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order). – Marketing and communications in relation to the products and services offered by Casa del Mar, our strategic marketing partners and other trusted third parties. – Performing market research via surveys to better serve your needs, improve the effectiveness of our websites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities. You will always be offered the choice not to submit your information or to decide what communications you want to receive from us. However, doing so may affect certain transactions (e.g. not providing a name will prevent the processing of reservations).
Processing and Disclosure
The information you provide is added to a local database. Casa del Mar does not sell, rent, or give physical possession of your information to third parties outside our system. Situations in which Casa del Marn may disclose your information to others include:
- When we have received your consent to do so
- In situations where sharing or disclosing your information is required in order to offer you products or services you desire (e.g. a vacation package)
- When companies or service providers that perform business activities on behalf of Casa del Mar require such information (e.g. credit card processing, customer support services, market research administration or database management services)
- To comply with legal or regulatory requirements or obligations in accordance with applicable law or court order
- In case of emergency such as to safeguard the life, health, or property of an individual.
If information is shared as mentioned above, we seek to limit the scope of information that is provided.
As part of our commitment to keep you informed, we may make contact by mail, email, or telephone to notify you of new Casa del Mar products and services, or upcoming special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive communications from carefully selected third parties. We always offer you the option to decline any or all of these included in our communications or by contacting Casa del Mar directly. In some cases, your permission will be implied from the nature of the service requested or transaction undertaken. In addition, your permission will be deemed given for communications from us that are necessary to fulfill the transactions and services that you request.
Access to Personal Information
We encourage you to regularly review and update your information as appropriate (e.g. in the event your home or email address changes, or you wish to add an additional communication method).
Casa del Mar constantly reviews and enhances its technical, physical, and logical security rules and procedures. Casa del Mar’s website and server have security measures in place to help protect your information against loss, misuse and alteration while under our control. Although “guaranteed security” does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including “firewalls”.
Casa del Mar collects information from our website using “IP files”. When you visit to read, browse or download information, our system will record/log your IP address (the address which identifies your computer on the internet and which is automatically recognised by our web server), date and time of your visit to our site, the pages viewed and any information downloaded. This information will only be used for the purpose of site analysis and to help us offer you an improved online service. We may automatically collect non-personal information about you such as the type of Internet browsers you use or the site from which you linked to our websites. You cannot be identified from this information and it is only used to assist us in providing an effective service on our website. Casa del Mar cookies are limited to our websites only and are not designed to follow you when traveling on the Internet after leaving. We track the usage of our website in order to better meet your needs and to help make it easier for you to find information in the future. If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that: (i) You are prompted to accept or reject cookies on an individual basis (ii) You may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security. However, you should also understand that rejecting cookies might affect your ability to perform certain transactions on our website and our ability to recognise your browser from one visit to the next. Casa del Mar also uses invisible pixels, sometimes called web beacons, to count how many people visit certain webpages. Information collected from invisible pixels is used and reported in the aggregate and does not contain personally identifiable information. Casa del Mar may use this information to improve marketing programs and content.
Links to Other Websites
In order to anticipate your needs, Casa del Mar may provide links to other websites. Casa del Mar is not responsible or liable for any content presented by, or contained on, any independent website, including, but not limited to, any advertising claims or marketing practices. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked websites to understand how they collect, use and store information.
Casa del Mar does not seek to obtain, nor does it wish to receive, personal information directly from minors. However, we cannot always determine the age of persons who access and use our websites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future Casa del Mar marketing communications.
You can contact us if you would like to:
- Update your information
- Modify your communication preferences
- Not receive marketing communications from Casa del Mar in the future
- Make comments or ask questions regarding Casa del Mar’s data privacy practices or this Privacy Statement.
Casa del Mar may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.
Updated versions will be posted to our website and date stamped for easy identification.